Car Track demand R1800 to remove my name from ITC for owing R667, and Never addressed my Complaint prior blacklisting my name

I have arranged with Car track to debit early in December 2022, rather than the usual date, after trusting that I have arranged with car track, they did not honor my request/ instructions they have decided to debit on the usual date 27 December 2022., and after the unsuccessful debit, the started debit in mid- January 2023, i have clearly indicated that my account will not have money at that time, but they have closed their ears and debit my account, as a results my account was in a negative balance because of Car track. I then decided to to cancell my policy with car track and reverse my three debit orders. Then cartrack decided to blacklist my name on Credit Bereau, for owing R667. The reason i reserve my money is because i tried to communicate with cartrack to not debit my account when it didnt have money, but cartrack decided to continue debit until i incurred alot of negative balance and i wanted car track to re-mburse my the bank chargers and play the recording when i called them back in 2021 Dec arranging early debit order, and see whose on faulty here but they refused, and they ve ignored me, i thought to myself i am paying this people for their business to run but they are ignoring me. Thats is bad service, and they consultants are stubborn, and they wouldn't respond to my emails. After paying the R667, i was told by car track to pay R1800 for them to remove my name on ITC and i i struggled to get paid-up letters from the lawyers, i took almost three weeks to get the paid-up letter after calling almost every day, and i then send my Paid-up letter to ITC and they've cleared my name within a week.

If you don't respond to people's complaints you will lose your customers, those so-called happy customers haven't seen your true colors.