RR
Robert R

1 reviews | Active since Jun 2022

05 Aug 2022, 08:22

Car Track debits my account without my consent

I cancelled 2 accounts after I had sold 2 of my vehicles. The contract stipulated that in the event of a cancellation I pay R2500 per vehicle. I spoke to a CarTrack service agent with whom we agreed that I would pay the amount (R5000) over 3 months in equal instalments. My account had been in arrears for 1 month, and the total came to R6000. Per month I was to pay R2100 over a period of 3 months. Car Track then deducted R2100, R2000, R570, and R25 in the same month of July. I phoned to reverse the ******* transactions and Car Track is saying they are not paying me back since I owe them.

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Replies (1)
Cartrack
Cartrack's reply05 Aug 2022, 09:59
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team