Car track ****

i requested for unit repair, they told me they will repair my unit but i will have to pay R600 for unit to be repaired. Their agent said to me do you agree to pay R600 or not, because i was afraid to loss my car i agreed, on the day on repair i did call them about them about this R600, then i was told that i can actual pay add R59 on my premium so my unit can be fixed every time when it’s not working,

- My question is. -How will a client know about the R59 if not told? -is the lack of knowledge from the agent? - do you think is the anyone who will want to pay R600 when their unit broke down? - please listen to the call when i was charge R600, the Agent she’s rude, she asks same question more than twice. i want R59 option so that my unit can be even their Team Leader the dont want talk to me,,,