KB
Ken B

1 reviews | Active since Oct 2024

11 Dec 2024, 06:38

CAR TRACK DASH CAMERA *******

good day clients of car track i would like to warn you before putting the car track dash camera into you car . firstly the service from the customer care is useless as they don't know what they talking about and lie to you i will explain soon. on the 6 th december i got the dash camera install at my house from car track. this camera has a red button on it which i was told its kinda a panic button but lets carry on . the 7th arrived and the dash camera doesnt work anymore so on the 9th and 10th i have been speaking to car track now this is the kicker .nobody knows what the red button is when i asked 2nd the first customer care agent said i will have to pay R650 to uninstall it then the 3rd agent said i dont have to pay and that i have to agree to the terms and condition to cancel my contract for the camera which had a cancelation fee hense im still in my 5 day cooling off period . so now if i want to get the unit removed i must drive my petrol to randburg to get is taken out and sit for atleast 3 hours cause thats how long it took to install it. so i already wasted hours of airtime on the phone trying to sort this out as NOBODY get back to you. know i must waste my petrol i pay for and my time for car track to take out a faulty camera they installed which i have already been charge for and now i must pay to take it out ........i REALLY hope someone with ***** in cartrack can sort this out before i remove it my self . TRULY TRULY WSTE OF TIME AD MONEY AND HEADACHE TABLETS . but must give the agents a thumbs up for really knowing how to bull**** clients

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Replies (1)
Cartrack
Cartrack's reply11 Dec 2024, 08:13
Official
 Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team