Car track claim

I’m writing this letter regarding a dispute with Car Track.

On the 22 February 2022 I was called by an agent Webster from car track offering me a tracker unit. The agent pitched to me an offer of a plan from tracker at R149 per month for 36months. I informed the agent that I would like to be debited on the first of every single month however they tried to do a prorate debit on my account which he explained, this was a telephonic agreement I was advised to go on to the website to see the terms and conditions and they will email to me as well. No documentation was sent to me. I was not informed on the call that every three months I should service the tracker.

Now that, I have an issue they are failing to honor our agreement as I was not informed on the sales calls about servicing the tracker no documentation was sent to as promised however every month, they would debit me. I also have a call recording to back this up as this was a mislead how can you not inform your clients of a major clause like this if it was mentioned at the point of sale, I would have checked it every month, why was the contract agreement not sent to me as promised? On the 24 September 2023, when I logged a complain my vehicle was ****** no one from car track called and the car watch did not inform that my car is on the move, When I logged the complaint, I was removed from the app this was on the 25th of September 2023.On the 26th of September I received a call from a lady called Leah informing that my vehicle has not been recovered and my account is on hold and they will not debit me in the month of September however I still had a debit run off my account on my debit date. I was then informed that they will not be able to assist because I had not serviced my tracker what puzzle’s me yet my tracker has been working whenever the mechanic would do any repairs etc. I would be called to notify power loss etc., I was never informed about this I was also not called about a miss debit but they continued to debit me normally now that I am claiming the failing to honor this claim.