car track cancelations

Hi Peter

Signing with car track was the biggest mistake every. From the time the device was installed it never worked. Every time we call for a technician they never come out after 6months and a strongly written whatsapp and email a technician was sent and advised he had made the repairs to the unit.

After a week we call the call center and advised we would be doing a test and low and behold the unit was still not working that was December 2020 since then after numinous attempts of trying to get a technician to come and resolve the matter no 1 has come yet however we are constantly hounded by the accounts team who clearly can not keep track of our payments every month (for a unit that does not work).

We have since decided to run out the contract and not renew as the only functioning team at car track is debts and collections.

The contract is now due to run out and as always Cartrack is of no help getting us to the correct department to insure the contract is not renewed. I am put to different departments that keep transferring me to other departments. It seems the **************** at the company never stops and if we can get any help leaving this unfruitful partnership we will have no choice but to take legal action. They are now advising we have an outstanding balance but the contract runs out in March.

Please assist.