Car Track bad customer service from agent all the way to senior management

I got my cover last year, the agent that registered me did not go through the terms and conditions with me. a year later i get an sms notifying my premium is going up. I contacted the call centre to advise that I do not want a premium increase, The agent I was speaking to then referred me to the Terms and Conditions. I advised the agent that according to CPA the terms and conditions were supposed to be advised to me at the point of sale because the sale took place over the phone. The agent then escalated my query and instead of a superior calling me, the original agent who signed me up called and apologized for not doing her job properly. She then a year later went through the T & C's but i told her i still don't want an increase, i would rather downgrade. She said they would downgrade me and the company will cover the change fee as this was her own error. We agreed she hung up , Then minutes later she called me and asked me if I dont mind waiting for her to get paid so she can pay for the change fee because the issue was now becoming big. I felt sorry for her and didn't want to get her into trouble, so I agreed. The person who had escalated my query was supposed to call me and follow up but she also never did. So this month my account will be debited with the new amount and I'm not happy. I then contacted them on Social media a guy called Vuyani Eland said on the 19th September he had escalated my query to management till today i have had no one contact me instead I'm the one doing the follow ups. Car track simply doesn't care about customer service. I don't know they keep doing business at this rate. i wouldn't recommend them to nobody.