VR
Varsha R

1 reviews | Active since Aug 2019

02 Dec 2019, 09:59

Car track are *******s

Car track is a complete rip-off. They advertise and sell you a contract at one price and during the duration of the contract increase it every year by 10%. I made a huge mistake by installing Car track on my vehicles just over a year ago. A year later I sold one vehicle and purchased another. In order to have the unit transfered from the sold vehicle to the new one their charge is R870.00 which needs to be paid before they even book it. And via EFT or debt order. No cash. They must then be sent proof of payment. Cancellation cost is R1700.00 They also require you to sign a document stating they will only proceed with booking once you sign the form stating they will only proceed with booking once payment is made. I can understand a fee for transferring of a unit but R870 is ridiculous. A contract also should stay the same for the duration of the contract not increase every year. Something they do not inform you of either. The staff have little to no common sense and expect you to just do as they say without question. They then also proceed to tell you how to feel after upsetting you. The manager claims the fee of R870 is because they putting in a new unit. What's the need of transferring then? Their system is also a problem as I had to take my vehicles in a few times to have the units checked as it was not working. These are complete *******s.

0
Replies (3)
Cartrack
Cartrack's reply02 Dec 2019, 10:02
Official
 We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team 
VR
Varsha R's update02 Dec 2019, 10:19
Reviewer Update
I hope so. I await your call.
VR
Varsha R's update04 Dec 2019, 11:30
Reviewer Update
I was contacted by car tracks head office according to the people I spoke with. The booking was done and I was told I have 30 days to make payment. The lady informed me she will personally follow up and someone will call me to set a time. She also claimed I was informed about the annual increase on the contract and transfer fees for vehicles and she would send me the voice notes of that as we spoke together with the Ts and C's. Not of the above was done. I was called only the next morning by the technician himself to inform me he is on his way to me and will be there in 20 minutes. To date I am still waiting for the voice notes and Ts and C's as promised. The technician arrived, completed his job and I made the payment at the bank into Car tracks account. Still no follow up call either from the lady or anyone else. Upon checking the vehicles I discovered one vehicle tracker is not working since 18/11/2019 and have sent through numerous messages requesting them to contact me as well as emails and have had no response whatsoever from them. So I am now basically paying them for a service every month that I'm not getting. This is the reality of dealing with a company like this