Car Track - Absolutely Bad Service Delivery.

I have units installed on 2 of my vehicles around Dec. 2023. The unit on my car has been faulty for the past 74 days now. The app does not show the location of the car and the location of the car is more important to me than the vehicle I drive, as my daughter drives it. I first logged Ticket#*** on 5th November 2024 and received a response saying they have flagged it for repairs and a technician will be in contact. Nobody contacted me and I waited about a month and had to call in to follow up. They now said that they sent a request to the KZN fitment centre and waiting for them to respond. I called the fitment centre twice after this and was told they have copied the relevant managers and it will be sorted out. Its 74 days now without being provided the service that I am still paying for and I was told that if I cancel, I will be liable for penalty for early cancellation. This is not even my fault so why should I still be paying? And is this the service that we as clients are paying for?