KM
Keneiloe M
1 reviews | Active since Feb 2019
26 Nov 2020, 09:21
Car track
On inception of my policy with cat track, I requested that my debit date be on the 27th of every month ,they have been debiting me on the 25th, as a result I have incurred unpaid fees for the past two months and would like them to reimburse me. Also they debited me an additional R50 which I honestly don't know what its for and also got R110 unpaid fees for.
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Replies (3)
Cartrack's replyOfficial
26 Nov 2020, 09:24Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply26 Nov 2020, 09:24
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
KM
Keneiloe M's updateReviewer Update
26 Nov 2020, 09:59Thank you for the prompt response, how soon can you guys resolve my matter and get back to me. Also going forward can I please have my debit orders going off o the 27th of every month.
KM
Keneiloe M's update26 Nov 2020, 09:59
Reviewer Update
Thank you for the prompt response, how soon can you guys resolve my matter and get back to me. Also going forward can I please have my debit orders going off o the 27th of every month.
KM
Keneiloe M's updateReviewer Update
02 Dec 2020, 10:24Good day, a lady by the name Sally Moeketsi got in touch with me requesting my banking details, however I have not heard from her again, can I kindly get feedback on the progress of my complaint.
KM
Keneiloe M's update02 Dec 2020, 10:24
Reviewer Update
Good day, a lady by the name Sally Moeketsi got in touch with me requesting my banking details, however I have not heard from her again, can I kindly get feedback on the progress of my complaint.