Car still missing 2 months and counting

CarTrack let me down so badly with my car. On the day my car was ******, they failed to alert me properly. I woke up to a missed call and a powerevent alerf from CarTrack. Both were sent at 1:24am and I called immediately to find out what happened. They confirmed that a powerevent alert was a notification basically saying the car was being tampered with. So I ask if they called any of my next of kin, they said no. I asked why, they said they don´t know becaus the automated call is supposed to call the next person on the system. Since the 3rd of May, I was calling tirelessly looking for answers and I got updates and differnt answers every single time. One of their representatives said that If they call me and not find me at 1.25am on the side of some freeway, they will assume that I am ok. I asked how, he said that people take out their batteries at that time of the morning in the middle of nowhere so it is not something they can assume is a hijacking or theft. Their supervisors also dont know what is going on, I have been passed from one rep to another and they are basically clueless