Car Device not working for Months yet premiums are paid, NO HELP FROM CARTRACK

I have a huge problem with car track since i installed the device i had to replace my battery as it drained the full battery power, i have paid my tracker monthly for the past two years only to find out that since last year my device is not working and they cannot see my vehicle on the system. I called in November then in December then in January and again today, each time being promised a manager will call me with feedback and a repair man will be sent out to repair the device.

All i want is the following:

* Please send me a full report that specifies since when my device is inactive. * Please cancel my membership * Please refund my premiums for the month i requested a repair and a prepare was not made.

I am a single woman driving a scirocco you guys have no respect for my safety or my life.

Your customer service is appalling and i demand answers. When i spoke to a supervisor she says its my responsibility to check my own device imagine even after i called over 4 times to request testing and a repair. Furthermore she advises that its a process to cancel and its a process to obtain a report and someone will call me. Guess what once again i am being ignored. I am going to take this matter further if i don;t get feedback from car track today.

I would strongly recommend that you never use car track as they are quick to take your money but the after service is pathetic.

Lee-Ann Malete