Cant match up payments from their own online payment platform

This company Cartrack keep on requesting a R210.70 from me and keep on telling me my account is in arrears. I forwarded to them all evidence of payments made because the one consultant says that i havent pay in August 2025 and the other one says i havent paid in October 2025. I sent all payment screenshots because i pay through the online app. One even asked me for a proof of payment and i told her that you cant have a proof of payment if you did not pay through your banking app.

This service of Cartrack is rediculous and poor administration. Dont you guys do reconciliations to link a deposit?

My services is barred now because of this issue.

Worst ever service i joined..

Please rectify and open my services