KM
Kimmy-Lee Magill

1 reviews | Active since Feb 2018

19 Aug 2024, 11:03

Can’t cancel without paying full contract amount

I am beyond frustrated with Cartrack !

I was just told that I need to pay a premium of over R2000 because I’ve sold my vehicle and I wanted to cancel the contract because I no longer need the tracker.

I have been with this company for 2 years, added on benefits when they called, followed the rules with phoning to make sure the tracker is tested every few weeks to avoid a possible denied claim if my vehicle is ****** and was always willing to listen when they called and never missed a premium. Now that I have sold my vehicle which I needed to, I am being penalised and forced to continue paying for a tracker or else pay more than R2000 to cancel it.

This is absolutely SHOCKING. I have had vehicles in the past where I could cancel my tracker without any issue and never pay for the remainder of the contract.

I will NEVER recommend this company to anyone again. Absolutely beyond shocked at this.

0
Replies (1)
Cartrack
Cartrack's reply19 Aug 2024, 11:10
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team