ES
Elbie S

1 reviews | Active since Aug 2012

10 Feb 2026, 13:23

Can't cancel contract?????

The email I sent to accounts department this morning, which I am sure is not forwarded to client service manager.

As previously mentioned. I cannot pay for a vehicle I no longer own.

I requested that the Manager from Client Serbices contact me via email regarding this matter.

I had the unit in my vehicle since 2020. In 2024 I down graded my plan due to going on pension and not being able to afford the new price to have the panic button plan.

I don't have a vehicle where you can reinstall the unit after removing it from the Mercedes XYS315GP.

I can't afford to pay R2500 to cancel the contract. So please tell me what to do, should I get it installed in my walker??

I don't want you to phone me I have a problem hearing you. Therefor I prefer wapp or email communication.

Thank you

Please tell me how to cancel a vehicle I don't own anymore?

0
Replies (3)
Cartrack
Cartrack's reply10 Feb 2026, 13:24
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

ES
Elbie S's update10 Feb 2026, 13:26
Reviewer Update
Same old same old reply with nothing happening to assist the client. I wil not refer anyone to cartrack ever, because you can't get out of itt if you don't reinstall into another vehicle.
ES
Elbie S's update10 Feb 2026, 13:28
Reviewer Update
Same reply on the same issue nearly a month ago. Cartrack’s reply13 Jan 2026 at 18:08Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team