Cannot follow their own policy!

If I could give cartrack 0 I would. My vehicle was ****** on the 31/05/2023.

When we realised our vehicle was gone, my husband called cartrack to report the incident, they dispatched a unit without confirming with me as the policy holder.

A few days later, I received an email advising that I do not qualify for the recovery warranty because certain terms and conditions were not followed. I was not interested in the money from the recovery warranty because according to me the money would be paid to miway as it was there lead.

I was advised to email the manager which I did, on the 6/06/2023 to query the policy they do not follow by giving a non policy holder access to my account! I only received feedback after a follow up call and 2 more emails. To date the only feedback I receive is I'm still not eligible for the recovery warranty. Oh and the vehicle is still not found!

Cartrack has been a complete waste of money and I have no assurance that my vehicles are safe so I will be removing it from my other vehicles.

Cartrack insists that clients should call in every quarter to test the unit, yet we are paying clients who pay for a service yet we are given more work and expenses. There are reputable companies that test their units automatically and call the client if something is not working.

I don't understand why you should call if you can vividly see the unit is responding on the app.

I don't expect cartrack to take accountability for failing their own policy.