Cannot even describe this shocking Customer Service

I am mortified by the service I have received from this company. When I was signing up they could not have been more helpful. I then referred someone to them and for that you get 4 months free membership. Well here is where they ***** up royally, and there is no other way to say it. After the referred party had joined, they continued to take my debit order off. I called and they assured me it would not happen again. Three months down the line - STILL DOING IT!!! After logging no less than 8 tickets to get it sorted, I got a call a whole WEEK later. After multiple calls, I was finally told on the 11 January that I would be refunded for two months and i would have a further two months free, I was told the refund would take between 7-14 days, Here we are on the 30th and I have had to spend about 30 minutes on the phone to them today for them to tell me that they cannot tell me when the refund will take place??? So be warned - quick to sign you up - and then they don't give a damn!!!!! This is honestly the WORST service I have ever received from a company. EVER!!!!