Cannot complain about a service as there is no service at all!

<p>My unit was replaced 2 months ago due to it draining my car battery. I was told to replace the unit and pay for it. When it was booked for repairs I was asked if I would be paying with the normal debit order in full or over 3 months. I answered over 3 months. I then received another call at month end from the accounts department asking the same question and I gave the same answer ie 3 months. </p> <p>Today I received a disturbing call to say my account is overdue and in arrears! I have never been in arrears in any of my accounts - ever! The person would not give her name and refused to accept that I had already instructed accounts to debit over 3 months. I even told her it would be in the telephone recordings. She told me I will be handed over to lawyers and put the phone down.</p> <p>This is unacceptable. I do not work for Cartrack and cannot be told that that is not the process when I was offered them from Cartrack so why make me out to be a ******** when I am not! I have paid the balance but the service is unacceptable! !! This needs to be addressed immediately!!!</p> <p>I have sent this email to cartrack and so far 12 people have read it but no one has responded!</p>