AM
Allen M

1 reviews | Active since Nov 2011

30 Aug 2022, 10:52

Cancellation process a pain

Useless customer service, I have been a cartrack customer for close to 3 years until their contract expired February last year, l then told them to cancel the service and ever since l have just been ignoring the debit orders until l realised that l am now being bul**** into paying for a service that l dont want, l started reversing their debit orders and telling them that l cancelled your service over the phone and they still phoning me. I have sent them emails and spoken to their representatives that they must cancel my service since December already and it feels like you are talking to a wall, they typical useless unhelpful call centre agents who have got no clue of what tru customer service is all about. If l tell you to cancel make sure that you update on your system and put a NOTE in your comments section. Now they want to bully me into paying when its their fault, they didnt cancel and l now must pay for their *********** customers.

Useless customer service, awfulllllllllllllllllllllllllllllllllllll

0
Replies (1)
Cartrack
Cartrack's reply30 Aug 2022, 11:15
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards 
The Cartrack Team

Best regards,