Cancellation not done I paid upfront for a contract, yet no cover for my vehicle to date.

purchased my vehicle mid july. When my deal was being finalised, I sent them communication that I already have a cartrack account, but I had not removed my device from my old vehicle. I had however made arrangements with the dealership I had sold my vehicle to at that time, with regards to removing my tracking device from that vehicle to the new vehicle.

The new dealership then said they will communicate with cartrack to find out what will happen.

I later got communication back stating that my old cartrack account would be cancelled and a new one started for me for the new device. Communication coming from Cartrack!.

I agreed to this and paid for this new installation and also paid for a year of premiums upfront!!

Now it’s been 6 months, I found out that I actually have 2 cartrack accounts running instead of one. No cancellation was actually done. I have been calling myself on numerous occasions I keep getting told that the matter is being escalated and someone will get back to me but nobody has.

I am now blacklisted by cartrack, who has my money and I haven't had cover since purchasing my vehicle yet this matter I was told was being investigated.

How did they now decide that they should blacklist when nothing was resolved.

I have been asking them for a refund for the new device and premiums I paid, for nothing but Noone is getting back to me or calling me back. This is really payhetic