CD
Clerk D

1 reviews | Active since Jun 2023

17 Nov 2025, 10:47

Cancellation demand

Cartrack - Only finding problems instead of solutions I am experiencing the worst service from Cartrack, I called and emailed to cancel my contract due to the vehicle being sold and was told about a cancellation fee in their contract. I stated that has their service been good I would continue on my personal car, they called me countless times threatening me to list my profile into credit bureau because i denied to pay cancellation fee. I even asked the consultant to get a manager to contact me and still not contacted by any manager. Today i received a call from one of their consultants telling me to pay cancellation fee. Cartrack is *****ing from me with their stupid clause wanting to charge me for a car I no longer own.

Cartrack could you actually remove my information from your system and stop deduct money from my bank account. From now on I don't want to communicate with you via calls, to resolve this issue I want you to communicate via email only or whatsapp. I canceled our agreement since May 2025 and only giving you till end of November 2025.

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Replies (1)
Cartrack
Cartrack's reply17 Nov 2025, 10:52
Official
Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Best regards,