cancellation

I haven’t had a car for two months and yet they’ve been debiting on my account. I called them to cancel and I was told to pay R2000 for cancellation fee. Why are we forced to pay for a service that we are not happy with. When they sell you their products they don’t mention such things. I even asked the lady if she can tell me where my car is, she couldn’t answer, so when I asked her then what am I paying for she couldn’t respond. I wouldn’t recommend this company to anyone shame