NR
Nokuzola R

1 reviews | Active since Aug 2023

03 Aug 2023, 22:32

Canceled contract and double payment by Cartrack

I have been with Cartrack since 2015. The contract finished long time and was on month to month with them. It happens that I missed the monthly premium. They called to advise and requested the banking details on the 17th of July. 2023. I had to call them for the banking details which eventually received after I told them to cancel the contact. I paid their premium. I receiv the message that to ownethem R107. 29 which I paid. They still said I owe them the same R107. 29. May you please assist as now they are estorting money for nothing as the contract was canceled on the 17th. I don't want to deal with them. Please. Thank you.

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Replies (1)
Cartrack
Cartrack's reply04 Aug 2023, 11:18
Official
  Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team