AvdW
Adri van der Westhuizen

1 reviews | Active since Jan 2020

28 Jan 2021, 16:58

CANCELATION, REQUESTING OF STATEMENTS. UNABLE TO SEND ME A STATEMENT

This is the email I am sending to Cartrack every day for the last week. They answered me back once. Please send your ID no:.

I rep****:, my ID no is on the cancelation form.

Every day they phone me 4 times Every time a different persoon Do they know how to send me a statement?

They do deduct from my bank account but they keep on phoning me?

Do they know how to do their work?

Very, very disappointed in Cartracj

Attached hereto cancelation of my cartrack contract.

Please send me a statement of my account as I cannot understand how this account is in arrears with R1590?

When I receive the statement I will make arrangements for the arrears.

Two main reasons of canceling this:

1. Cartrack/Eplaw phones me 4 times a day and 4 times a day I have to tell them I have arrangements. Every time another person. Seems everyone phone and no one capture it on the computer? Are my phone number the only one on the system? Don't they have anything else to do?

2. The money is in my account for the monthly as well as the arrears deduction. How is it my problem if cartrack only deducted one of the amounts monthly?

3. I am waiting for my statement.

4. Please note: My ID no is on the accthed cancellation form.

Thank you

Adri van der Westhuizen Cell: ***(Please communicate by email)

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Replies (1)
Cartrack
Cartrack's reply29 Jan 2021, 09:25
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team