Cancelation policy is nonsense, a **** in short

I've requested a call back to cancel the policy 3 weeks ago and I still haven't been called back but when one signs up for the device, they call you in no more than 30 minutes. This thing of also having to pay for a cancelation fee is nonsense more especially when one's vehicle is beyond repair. That policy needs to be looked into. Can someone call me to cancel this policy.