Cancelation of car track services

I sent through 3 cancellations in October 2014, no one ever phoned me back and the cancellations were never processed.<br> <br> On the 16th of January 2015 i again phoned cartrack, I spoke to Reneiloe Shabangu regarding this matter and she advised me via email and verbally that they will credit the months since October until January off of the cancellation fees. I never spoke to her again.<br> I phoned more than 5 separate times leaving messages for her and she never returned my calls, she also stated to someone else working there that she already spoke to me about his matter and left it there. I am APPALLED by the poor service this lady has given me. Also they deducted the whole R1700.00 cancellation fee and never credited the previous debit orders. So I wonder what she actually did then after making promises and never keeping them.<br> <br> Today I spoke to Megan Roper and told her the whole story again, she was able to help me within 10min of me speaking to her and she is the only person to have ever returned my call from cartrack. She was very friendly and informative.<br> <br> I received better service from her in a few minutes than i have EVER received from Reneiloe.<br> <br>