NL
Nic L

1 reviews | Active since Jan 2010

23 Nov 2023, 14:53

Cancel now or regret when you loose your car

My advice cancel the damn contract while you can or you will find out the hard way like me when you loose your car that Cartrack doesn't give a damn about you as a customer!!! Pathetic service from Cartrack!!! How can the whole business have one person whose uncontactable working in the Recoverable Warranty department. After countless emails and hours on calls Kemiso Molefe doesn't have a direct line and won't return a call. You have thousands on collections agents to bother clients but one person uncontactable person working in the department that deals with customers that are in distress after loosing their cars.

0
Replies (3)
Cartrack
Cartrack's reply23 Nov 2023, 16:10
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
 The Cartrack Team 
NL
Nic L's update24 Nov 2023, 07:23
Reviewer Update
What is there to investigate? Please get the person from the Recoveries Warrantee to contact me as I have mentioned I have wasted money calling for hours trying to get hold of someone that's unreachable. I have sent them an email and have received no response. I have lost my car and Cartrack has done nothing but added to my frustration with their lack of service!!! If you are a Cartrack client reading this, cancel that nonsense or just like me you will be running after Cartrack after you loose your car. Totally Pathetic!!!
Cartrack
Cartrack's reply24 Nov 2023, 10:16
Official
Good day,
  
 Thank you for bringing this to our attention. 

Your review has been sent to the relevant department for further investigation and we will contact you shortly. 

Kind regards,
 The Cartrack Team