CANCEL MY POLICY

I called in Last month to test my tracker to be told that they cannot locate my car. it doesnt move from monday to friday. I was then told they would call me back, it took them three days to call me back. I called in and requested to cancel because your tracker is not working properly, I was then told that they would check if they could waiver the cancellation fee and get back to me, nobody came back to me, I then called again, same story, no call back. Today I called again to cancel, I was met with rudeness and told I cannot cancel because its working.... It wasnt working when I called to check on the status, I then got transferred to Lefina who is apparently a manager there, she says I cannot cancel because its working, I explained that it wasnt and this is a big concern for me. She still refuses. please cancel my policy and waiver the cancellation fee as your tracker was not locating my car for 3 months. A fix was logged in April, when I called in June it was still not fixed. I have stopped the debit, you will not get a cent from me. your service is atrocious and I cannot believe I am being pushed from pillar to post on this. If it had been working fine I would agree with you but it hasnt. NOTE TO ANYONE CONSIDERING THIS **** COMPANY: they will not pay out if your car is ****** and their tracker is not working, be very careful of this sly company.