Can customer service get worst then this??

This was the worst customer service, I dont even know were to start. I phoned cartrack on 31Oct about 11:00 to report that according to my app that my vehicle was last sending a location on 25 may 2021 - hoping that my app or phone was the problem. O my goodness, the rude, unfriendly and *********** employees who atempt to not-help had my blood boiling in only a few minutes. The hole conversation the lady could not tell me were my vehicle is and when I ask questions because the things she told me did not all my sence I was told another story. She said the system is slow and she would phone me back when she located my vehicle or to report the unit as faulty if she could not locate my vehicle. In the mean time my husband also phoned to try and reason- "dont worry sir, there is a back-up device in the vehicle and we will still be able to track your vehicle" they told him. Almost 4 hours later I phoned again as the lady did not phoned me back as promised, I spoke to a lady that confirmed that they can not locate my vehicle, 4hours!!!!! I asked her for details of how to cancel but she informed me that I will have to pay more than a R1000 to cancel. What about the more than R2000 I paid since last year May when my vehicle was not tracked. I will not stop to spread the news of the bad service and rude employees, and even have a apointment with my legal deparment to step in as this is unexceptable!!!!