Cae track debited my account twice on Friday without my consent

Cae track debited my account twice on Friday without my consent. Apparently car track is been doing this to too many clients. Ive been with you guys for a very long time and to be treated in this manner is unexpected. I asked for my refund of R119. 80 you guys said it cant be done. So i didn't ask for 2 debit orders to come out. If i dont get my refund im taking this matter up to scorpion. Thank you