***** BY STAFF MEMEBER

On the 12/09/2025 I contacted cartrack to take up a contract with them and I was assisted by the lady called Palesa Mathabisa , we agreed on the tracker and the amount that will be debited from my account monthly which was R165.00 , Then on the debit order day that was on the 15/09/2025 a debit order of R 295.00 was debited from my account , to my surprise when I contacted cartrack on the next day I got through a guy who's name is Lerato Mokwena when I explained my story the guy was in disbelief as if something was wrong with my account then I assume he saw that he cant handle the query he then decided to cut the call . I had to call the call centre again then I got through to Ntombikayise Harvey who then confirmed that a BMW is the car that is registered under my profile of which I don't know about because the car I was registering for is a VW sedan ,and you could also hear that Ntombi was also shocked as if the is some *****ulent /suspicious transaction done. she then said she will call us the following day as she will need to investigate the matter . I waited for her call the whole day and I called the call centre again today around 15;00 and got through to a lady that was so rude with me and told me that cartrack is a big company and she doesn't know Ntombi . Can I get someone to call me on *** as I want to cancel this contract as the service at cartrack is very pathetic and I want nothing to do with the company