BROKEN FITTED DEVICE

WHAT A HELL OF A SERVICE FROM CARTRACK AND ITS REPRESENTATIVES. I REPORTED MY PANIC BUTTON THAT HAS NOT BEEN WORKING SINCE INSTALLED, IT WAS FIXED TWICE AND NOT REPLACED THAT IS WHY WE ARE STILL HERE. I GOT A CALL FROM A RUDE, BRUTAL LADY AYANDA MATOLWENI, WHO REPEATEDLY SAID SHE BLAMES ME FOR THE NOT WORKING DEVICE, YET MY ACCOUNT IS DEBITED MONTHLY BY CARTRACK AND THEY NOW WANT MONEY TO FIX THEIR BROKEN DEVICE. AYANDA DID NOT APOLOGISE NOT ONCE INSTEAD I WAS TOLD THAT SHE WILL CHECK THE AVAILABILITY OF HER MANAGER AND THEY WILL CALL ME WHEN SHE'S AVAILABLE. I WAS INVOLVED TWICE IN INCIDENTS WHERE I THOUGHT I AM PAYING FOR A SERVICE CARTRACK WILL COME AND ASSIST ONLY TO FIND OUT THAT MY PANIC BUTTON IS STILL BROKEN AND NOT WORKING. NOW ALL OF THE SUDDEN MY CALL IS RETURNED WITH YOU ARE OUT OF WARRANTY AND YOU HAVE TO PAY OUT OF YOUR POCKETS TO FIX IT OR YOU CAN CONTINUE PAYING FOR YOUR CONTRACT UNTIL IT IS OUT OF CONTRACT THEN I CAN CANCEL FOR FREE. #CARTRACK THIS IS UNACCEPTABLE, YOUR SERVICE AND REPRESENTATIVES IS KILLING YOUR BUSINESS. I WANT ANSWERS, I WANT TO BE COMPENSATED ACCORDINGLY AND I WILL NOT REST!