Broken Cartrack Tracker

<p>I've had endless problems with my Cartrack tracker and it now does not work at all - since December 2016. However, Cartrack continue to debit my account, even though they are aware that it does not work. On trying to have this resolved, in the form of having a new one fitted or a refund of the monthly payments made for a non-working tracker, I was told by the tele-consultant that I would have to arrange this with another department, but after several attempts have been unmable to get through to this department. In frustration, I decided to cancel my susbscription, but this also could not be done by a tele-consultant and had to be done by the accounts department, and you cannot get through to this department either.......I have subsequently cancelled the debit order and very quickly (surprise-surprise) received an sms to let me know that my debit order has not gone through. CArtrack have no compunction about debiting my account, but assisting me telephonically to resolve this ongoing issue has been beyond them. Needless to say, I am voting with my feet and am in the market for a tracker from another company who would LIKE a new customer.</p>