Broken billing system dragging on for 3rd month in a row.

In November I was debited twice (once for the expected R228, then the next day for an unplanned R150). I was told in chat that it would be refunded to me, it was not. I called in and was assured it would be taken off my December bill. It was not. In December I was debited the full R228. I phoned in again and I was assured that it would come off my January account.

I was expecting a debit order of R78 in January. No debit order came off at all in January. I phoned in again this morning to query what is going on with my account as I dont want to lose service or be punished with penalties or interest because their billing system is broken. I was told an internal ticket would be logged at some time in the next 10 working days, some kind of unspecified action would be taken and if I hadn't been communicated with, I would have to phone in again next Friday to follow up.

The billing system they use is TERRIBLE. There is no consistency or clear understanding of why I was randomly debited or any coherent explanation from one agent to another.