Billing with no service for over 20 months

I am extremely disappointed with the service received.

After my previous vehicle was involved in an accident, I requested that the tracker be removed and installed in my new car. Despite multiple follow-ups over more than 20 months, this was never done. A technician was repeatedly supposed to come out, but never arrived, and no effort was made to deinstall or reinstall the device.

What is even more concerning is that I was continuously billed during this entire period, despite receiving no service at all. It is unacceptable that this was only taken seriously once I stopped making payments.

There has been no clear explanation as to how this was allowed to happen, nor any communication around what will happen to the instalments I have already paid for a service that was never rendered.

This experience has been frustrating and unfair, and I would caution others to think carefully when choosing a tracking service provider. I expect a proper explanation and a fair resolution to this matter.