********* Billing Practices and Poor Customer Service – Cartrack

I am extremely disappointed with Cartrack’s ********* billing practices and lack of customer service. I feel forced to escalate this matter publicly, as my repeated attempts to resolve it directly have been ignored.

I purchased a vehicle last year and felt pressured into signing up with Cartrack, despite being assured that I could cancel at any time. From the very first month, I attempted to cancel my subscription via multiple emails, yet I never received a response. For over five months, I continued to request cancellation, all while paying for a service I did not want.

In February this year, after endless frustration, I instructed my bank to reverse the last two months’ debits while continuing to pay for the previous three months, plus the hefty inception fee that was added to my vehicle’s invoice—costing me thousands. Only after cancelling the debit order did Cartrack suddenly respond, but instead of resolving the issue fairly, they are now threatening to blacklist me unless I pay for the past two months and an additional 20-day period.

Cartrack claims they sent me a cancellation letter in October last year, but I never received it. Had I received it, I would have completed and returned it immediately. If they truly intended to assist, why did they not follow up with a phone call when they saw no response? Instead, they ignored my repeated cancellation requests for months and only started engaging when payments stopped.

This is unacceptable. A responsible company would have acknowledged my early cancellation attempts, prevented unnecessary charges, and provided proper assistance. Instead, I am now being unfairly penalized for their failure to communicate.

I refuse to pay for a service I have been trying to cancel since the beginning, and I refuse to accept the threat of a bad credit record due to Cartrack’s negligence and poor service. This is a blatant case of ********* business practices and deliberate non-responsiveness to prevent customers from canceling easily.

I demand an immediate resolution:

A full reversal of all outstanding amounts they claim I owe. Written confirmation that my account is closed with no further claims. Assurance that no negative listings will be made against my credit record. Cartrack, you have wasted my time, money, and energy. This complaint will remain public until you rectify this situation. I urge potential customers to think twice before signing up—because getting out of a Cartrack contract is near impossible, no matter what they promise upfront.

I expect immediate action.