Billing Issue

Anyone who signs up with this company needs to be careful.

I purchased my package around May ( a normal tracking device and a tracking tag ) . I am then billed for 7 months and in December , they tell me my account has been reviewed by them and they were billing me incorrectly AND that I should pay backpay . This is a mistake THEY did on their end . I try and dispute this however as we already know , it’s not attended to effectively.

I make 2 payments in December ( debit order and manually ) - the manual payment was done because I thought the normal premium I’m charged didn’t go through but turns out it’s for the “unbilled” subscription.

( No communication was sent before December to let me know that there was an error)

January comes around and there’s attempts of debit orders on dates that I NEVER requested (the 17’th , 25’th and 28’th). My payment date is on the 31’st .

This then increases the balance and when I ask about this , I’m ignored and responses are vague .

What a joke.