Billing horrors- again.

Same Client. Same Issue. I get harrassing calls everyday- now its escalated to written threats but the mistake is theirs. I paid for the migration of my packages on the 31st of July & was advised it will take up to 20 days for the new package to be in-effect & new billing will be done, however it had taken them over 60 days to come fit the new unit- NOT MY FAULT. I then laid a complaint & was advised a credit will be done on my account for the overcharge BUT IT STILL HAS NOT BEEN DONE. The escalation department will apologize but not rectify & THEY WILL NOT RESPOND TO YOUR EMAILS (Ms. ZANDILE APRIL) Were to from here? Gatvol. Fix your billing & fix it now. Spoke to Mr. Karabo Mangena this morning & I HOPE THIS IS THE LAST CALL.