billing error

I have been a loyal Cartrack customer since 2019 and have had a tracking service with Cartrack for several years without this type of problem.

In May 2026, I added an additional RoadVision/dashcam service to my existing Cartrack account. Unfortunately, the billing problems started almost immediately after adding RoadVision.

Since then, I have experienced repeated billing discrepancies and incorrect/duplicate debit orders. I have contacted Cartrack several times and provided correspondence regarding the problems, but I have become extremely frustrated with having to continuously check and dispute my account.

Most recently, Cartrack debited me twice, and the duplicate payment effectively covered the following month. Despite this, I was then again billed twice in the following month. I have had to reverse the latest duplicate debit because the previous month's payment had already covered the relevant period.

After months of trying to resolve these billing problems, I finally decided that I have had enough and requested cancellation of the RoadVision service.

Instead of resolving the underlying billing problems, Cartrack initially informed me that I would have to pay R***, per vehicle to cancel. After I disputed this, Cartrack acknowledged that this amount was incorrect and subsequently changed the cancellation charge to R*** per vehicle.

I still do not accept the cancellation fee.

My issue is not simply that I want to cancel a contract before its minimum term. I am cancelling because I have experienced ongoing billing problems from the beginning of the RoadVision service, despite repeatedly trying to resolve them with Cartrack.

I find it extremely frustrating that after being a customer since 2019, I am now being expected to pay a cancellation fee when the service I added in May has resulted in repeated billing problems.

I have kept the email correspondence with Cartrack, including their acknowledgement that the original R*** cancellation fee was incorrect.

I am asking Cartrack to:

Cancel my RoadVision service without a cancellation fee. Reconcile my account from May 2026 to date. Correct all duplicate and incorrect billing. Refund/credit any amounts incorrectly debited. Confirm that no further incorrect debit orders will be processed.

I have tried to resolve this directly with Cartrack, but I am now exhausted by repeatedly having to deal with billing errors.

Cartrack, I am asking you to please look at the complete history of my account and correspondence, rather than simply applying a cancellation fee. I have been a customer since 2019, and the billing problems started when I added RoadVision in May 2026. I believe a fair resolution would be to cancel the RoadVision service without a cancellation penalty.