Billing

I DO NOT KNOW WHERE TO START HOWEVER ATTACHED IS MY BANK STATEMENT. Initially when I spoke to you ( THE MANAGER RECIOUS KUBEKA) and requested that CARTRACK RE IMBURSE me the bank charges that went off my account R150 off which were reimbursed back into my Nedbank account only on the 10th and again after instructing you not to debit the R59.73 instead debit the full amount for that same month on the 20th of April.

In May &June and July you debited as per agreement (R209.73)and I didn’t have any problems up until I received an SMS from you guys again confirming that the account is in arrears. I decided to firstly ignore them but when I received the last one recently I then decided to call in and get clarity as to what transpired in my account after 3months I’m being told of the arrears.

Spoke to a lady by the name of Mpho on ***) explained my whole situation and she confirmed that she will have to speak to the manager and get back to me with proper feedback. (Again I mentioned I’m not running away from anything I just need clarity.) but I believe she couldn’t get back to me because of it slipped her mind or was so busy off which again I do understand.

Today @08:23 after getting a notification from my banker the very same amount R150 was debited. According to my understanding this whole transaction was done *******ly as you need to get my approval to debit or make any sort of arrangements. You can say it is a small amount BUT IT IS MY MONEY OFF WHICH AGAIN I NEED CLARITY FROM YOU GUYS WHO REQUESTED FOR THAT DEBIT ORDER TO GO OFF WITHOUT MY CONCERN????? I’M NOT GOING TO LET THIS ONE GO THIS TIME I’VE BEEN WAY TO PATIENT WITH THIS MATTER.

IF THIS IS HOW YOU TREAT YOUR CLIENTS THEN I’M AFRAID THIS TIME AROUND YOU’VE CROSSED THE LINE. IN AS MUCH AS YOU FEEL YOU HAD RIGHTS TO NEODO TRACK MY ACCOUNT BUT WITHOUT MY CONCERN THEN IT IS A PROBLEM!!!!!!!!!!!!!! SHOULD SAME BE NOT RESOLVED BEFORE THE END OF BUSINESS DAY I WILL PROCEED TO TAKE IT FURTHER RATHER SPEND MORE ON SERVICE AND BE HAPPY THAT BE TREATED THIS WAY.

Hope to hear from your manager soon.