Billed for unknown option & charged cancellation to rectify error.

I have a contract where i installed Cartrack tracking devices on my 2 cars. Recently i was contacted to upgrade my device which was said to be outdated …. I agreed to take Car watch option for around R20,00 for each car which was manageable…

On the debit order day , i discovered shocking news that i am now being charged R110 over & above what i normally (plus new addition).

When i contact the Cartrack, i was told i now have road side assistance. When i told the consultant that i didn’t take that option and shouldn’t be charged for it, i was told i needed to pay a further R50 cancellation fee.

This is very disappointing and frustrating because i do have Roadside assistance with my car insurance company and don’t understand why i was charged this in the first place.

I am a senior citizen who lives on pension and should not be charged for mistakes made by the company’s employees.