1 reviews | Active since Jul 2009

12 Feb 2025, 13:35

Billed even though I did not sign up

In my previous post I explained how Cartrack just started billing me after buying a vehicle. I have sent countless mails requesting the contract and the debit order mandate I signed but it can't be produced or they just ignore my requests. They did however admit they were at fault but still expect me to pay a premium for something I did not want / need. In my previous post on Hellopeter I said that I will only correspond via email yet they phone me a couple of times a day, keep sending me threatening Whatsapps, SMSs and emails that I owe them money. NO I DON'T - I did not sign up for your service so I don't owe you anything.

I sent emails to the CEO escalation, ethics, accounts, customer service, Dimakatso, Pretty, Tebatso and No-one replies.

0
Replies (1)
Cartrack
Cartrack's reply12 Feb 2025, 13:55
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team