BIGGEST ****!

Put in a claim for limited recovery warranty that got rejected, put in a dispute that has been with their "legal department" for 3 weeks now. Contacted them to ask for an official rejection letter on a letterhead so that this matter can be escalated to the Motor Industry & FAIS Ombudsman as well as the National Consumer Commissioner but they are not responding. If you know you have legal grounds to reject my claim, why are you dragging a simple rejection letter?