1 reviews | Active since Jul 2018
Beyond unacceptable and utterly useless
I signed up with CarTrack on 22nd June 2025. Installing of the unit was set for 26th June 2025. The technician, Johannes Motsamai , contacted me on the morning of the 26th, while he was on route to me, and informed me that he didn’t have the cameras for my vehicle as they have been out of stock for the past 3 weeks. He is only able to install the tracking unit.
I voiced my frustration with the technician but knew it wasn’t his fault and I told him I would contact Cartrack.
Cartrack contacted me on Friday, 27th June 2025 to ask if I was happy with the installation. I voiced my frustration that only the tracking unit was installed and that the cameras were out of stock.
I asked why did the female consultant who ‘sold’ me this package, can do so, when there is no stock of cameras. I was told that the consultants do not know if there’s stock or not. I find this utterly unacceptable. I then queried what my premium would be as the entire unit was not installed and I cannot be charged for the entire unit, camera included. This female consultant wasn’t sure of the fees and transferred me to another department.
I voiced my query with a male consultant. He was also unable to tell me what my premium would be, just stating it would be pro rata. I stated that I cannot be charged for the entire unit as the entire unit was not installed.
He was unable to answer my question saying he just didn’t know. I then told him to get someone who is competent to contact me.
A female consultant phoned me later that afternoon to schedule an appointment to install the cameras.
I asked her if they had stock of the cameras, as I was told earlier that there was no stock. She informed me that they need to do a stock take first to find the cameras.
At this point, I told her to not bother me anymore as no answers can be given.
This morning, I received two invoice, one with the full amount for the entire unit, then another one which is pro rata for the entire unit.
How on earth on CARTRACK charge me for something I do not have?????
The incompetence of the consultants is seriously disturbing.
Tracking companies in South Africa are utterly useless.
This is my second issue with a tracking company. Netstar, who I was with for over 3 years, was tracking the incorrect vehicle. I escalated this issue to the Motor Ombudsman to NO avail!
The entire industry is ****** useless!
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Since my last post, which was 3 days ago, the following has transpired:
1. CarTrack deducted a pro rata amount that was both incorrect and unauthorised . No debicheck was conducted.
2. CarTrack was unable to reach me even though they have my mobile number on their system.
3. After contacting my partner, I spoke to a representative who wanted to deal with my complaint on Hello Peter. I ask him if he had read my complaint and he ensured me that he did, yet he still wasn’t able to tell me if the ‘sought after cameras’ were in stock or not. Certainly, if my complaint was about the cameras, the consultant would phone me with answers. I told him to phone me when he has answers concerning the cameras. I then hang up the call.
4. Another consultant from CARTRACK Scheduling contacted me wanting to book an appointment to install the cameras. When she wanted to confirm my home address, she stated the wrong address.
I told the consultant that when she finds the right address, she must phone me back. I once again hang up the call.
5. Then the previous consultant once again contacted me on my partner’s phone, at this time, due to all the mishaps that already happened, I’ve decided to cancel my membership with CARTRACK.
The only things that CARTRACK are able to get right:
1. Send me TWO invoices with ALL OF MY DETAILS
2. My banking details to collect money from my account WITHOUT approval.
This company is a serious joke!
You should join Netstar as at this point, I don’t know who’s worse!
Since my last post, which was 3 days ago, the following has transpired:
1. CarTrack deducted a pro rata amount that was both incorrect and unauthorised . No debicheck was conducted.
2. CarTrack was unable to reach me even though they have my mobile number on their system.
3. After contacting my partner, I spoke to a representative who wanted to deal with my complaint on Hello Peter. I ask him if he had read my complaint and he ensured me that he did, yet he still wasn’t able to tell me if the ‘sought after cameras’ were in stock or not. Certainly, if my complaint was about the cameras, the consultant would phone me with answers. I told him to phone me when he has answers concerning the cameras. I then hang up the call.
4. Another consultant from CARTRACK Scheduling contacted me wanting to book an appointment to install the cameras. When she wanted to confirm my home address, she stated the wrong address.
I told the consultant that when she finds the right address, she must phone me back. I once again hang up the call.
5. Then the previous consultant once again contacted me on my partner’s phone, at this time, due to all the mishaps that already happened, I’ve decided to cancel my membership with CARTRACK.
The only things that CARTRACK are able to get right:
1. Send me TWO invoices with ALL OF MY DETAILS
2. My banking details to collect money from my account WITHOUT approval.
This company is a serious joke!
You should join Netstar as at this point, I don’t know who’s worse!