1 reviews | Active since Dec 2018
Beyond horrible service from CarTrack!!!
CarTrack has the worst service ever and I do not know if the word worst is enough to describe my experience with them.
I had two motorcycles that both had tracking CarTrack's tracking devices so I sold the bikes and checked with CarTrack if it is okay to sell them and have a change of ownership. They said this was possible and I submitted the change of ownership documents that myself and the new owner signed. I submitted these documents on 30th June 2021 (proof in emails available) to a lady called Mokwape. When I called a few days later to enquire on the progress I was told Mokwape resigned and I must resend to a lady called Vanessa who is also the corprate credit controller.
From then until now the change of ownership has never been completed and now Vanessa is always asking me to resend the documents as they do not appear on her system. After multiple times of resending it has now gotten to a point where Vanessa has threatened to send me to their attorneys as my monthly account subscription has not bee settled. How must I pay for something I told them months ago that they must change? It is easy for them to threaten me but is not easy for them to find the documents I keep on sending and to change the ownership. The emails that Vanessa sends me is as follows:
"Kindly note your account is in arrears and due to be moved to our legal department due to non-payment. Unfortunately failure to effect payment will result in your contracts being cancelled and the account being handed over to our attorneys for collection . The payment default will be listed with ITC. This communication is without prejudice and all our rights remain reserved."
I do not understand what game they are playing because I have been waiting for 4 months now that they must make the change of ownership but now they are threatening to tarnish my name with something that they do no want to do, in actual fact they do not want to do their job. The new owner is also tired of waiting and does not want the devices anymore and I understand where he is coming from because I have always copied him in in my communication with CarTrack.
I have all the emails I have been sending but I am really fed up now if they can now feel I can be taken to attorneys just because they do not want to do their job.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Today(22 November 2021) I received this email from Vanessa:
" Good day Justice Kindly be advised that we have tried several times to contact the new ower they are not taking our calls and the COO has still not been done. "
I rep**** by saying this:
" Vanessa can you please stop lying. Nonkululeko Sibanyoni called me on Saturday 20th November 2021 at 08:57 and told me that he just got off the phone with the new owner Mr Grobler.
Can you really please stop with your nonsense, your lies and you incompetence. You can carry on threatening me with your lawyers again because you are the one that does not want to make this change. I have been talking to you for months with no action, so please stop sending false emails in the name of "covering your own ass with lies for the job that you did not want to do". Please.
There is a screenshot of the call I had with you colleague, I have also copied in Nonkululeko, @Nonkululeko Sibanyoni Cartrack, do the right thing baba, this is no longer in my hands anymore.
Bye "
Today (22 November 2021) I received a letter stating this:
"Dear Sir/Madam,
According to our records, your account is in arrears in the amount of R1 592,00 (One
thousand five hundred ninety two Rand and zero cents) as of date 2021-11-22, which
sum is immediately due, owing and payable to Cartrack (Pty) Ltd.
Kindly attend to settlement of the outstanding sum within 10 (ten) calendar days from the date
of receipt of this letter by making a payment of the outstanding sum into the following bank
account
Bank: FNB - Sandton City
Branch: 25 46 05
Account No: ***
***
Please address any queries and or concerns concerning your indebtedness with your dedicated
Credit Controller *** - *** at your earliest convenience.
Should you fail to contact your dedicated Credit Controller within 10 (ten) days upon receipt of
this notice, your silence will be accepted as an admission of your indebtedness to Cartrack (Pty)
Ltd.
Please ignore this letter if your account has been brought up to date in the interim"
I rep**** to this letter by saying this:
" Hello Vanessa.
I am now getting such emails because you guys didn't want to help me. Can you please refer to all emails I have sent you regarding this matter as it is evident that it is not my fault that this is now ay this stage.
I am sending you this mail because the letter said I must contact you but to my knowledge, you never reply to my emails, the only emails I get from you are that of threats.
Thank you "
I honestly do not know what they want from me now, can I please get assistance.
Thank you.
Today(22 November 2021) I received this email from Vanessa:
" Good day Justice Kindly be advised that we have tried several times to contact the new ower they are not taking our calls and the COO has still not been done. "
I rep**** by saying this:
" Vanessa can you please stop lying. Nonkululeko Sibanyoni called me on Saturday 20th November 2021 at 08:57 and told me that he just got off the phone with the new owner Mr Grobler.
Can you really please stop with your nonsense, your lies and you incompetence. You can carry on threatening me with your lawyers again because you are the one that does not want to make this change. I have been talking to you for months with no action, so please stop sending false emails in the name of "covering your own ass with lies for the job that you did not want to do". Please.
There is a screenshot of the call I had with you colleague, I have also copied in Nonkululeko, @Nonkululeko Sibanyoni Cartrack, do the right thing baba, this is no longer in my hands anymore.
Bye "
Today (22 November 2021) I received a letter stating this:
"Dear Sir/Madam,
According to our records, your account is in arrears in the amount of R1 592,00 (One
thousand five hundred ninety two Rand and zero cents) as of date 2021-11-22, which
sum is immediately due, owing and payable to Cartrack (Pty) Ltd.
Kindly attend to settlement of the outstanding sum within 10 (ten) calendar days from the date
of receipt of this letter by making a payment of the outstanding sum into the following bank
account
Bank: FNB - Sandton City
Branch: 25 46 05
Account No: ***
***
Please address any queries and or concerns concerning your indebtedness with your dedicated
Credit Controller *** - *** at your earliest convenience.
Should you fail to contact your dedicated Credit Controller within 10 (ten) days upon receipt of
this notice, your silence will be accepted as an admission of your indebtedness to Cartrack (Pty)
Ltd.
Please ignore this letter if your account has been brought up to date in the interim"
I rep**** to this letter by saying this:
" Hello Vanessa.
I am now getting such emails because you guys didn't want to help me. Can you please refer to all emails I have sent you regarding this matter as it is evident that it is not my fault that this is now ay this stage.
I am sending you this mail because the letter said I must contact you but to my knowledge, you never reply to my emails, the only emails I get from you are that of threats.
Thank you "
I honestly do not know what they want from me now, can I please get assistance.
Thank you.