MM
Melissa M

1 reviews | Active since Jul 2024

24 Feb 2026, 11:26

Beware of erroneous billing by Cartrack

This company has the tendency to bill me twice each time I add a new vehicle to the platform. It is the 3rd time they have done this to me yet they refuse to pay me back. They ran an extra charge on 2 January 2026 and to this day, they keep giving me excuses on when they will pay me back. It has been 2 months. I have written emails, spoken to agents about 7 times now but my money hasn't been returned. If you use them, just check your bank account regularly because this is a common error they make. I only noticed this error because they ran 2 debit orders, then sent a message to say I owe them. The moment the contract matures, me and my cars are going to try other Tracker services. Because how does it take you 2 months to fix an error you made. I have copies of recordings and emails but help dololo. 2 months

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Replies (1)
Cartrack
Cartrack's reply24 Feb 2026, 11:35
Official
 
 
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team