BELOW ACCEPTABLE SERVICE

Hi All

Few days ago I wrote about an excellent service that I recieved from car track when they recovered my vehicle that was ****** within 30 minutes.

Now after the repairs from the mechanic I noticed on my car track app that my cartrack device is not working. I then called to find out and to also add carwatch then I was told it is inactive due to the incident that occured and pending repairs!!! Woow! I was not aware, why I wasn't told about this??? I then requested the technician to please schedule an appointment urgently to repair that devices. I was asked to verify my location via email also received an sms as well and was told the technician will come on Thursday after 17h00 which I had no problem with. Time went by I then called at around 17h44 spoke to Ayanda Boroko who asked me to hold on while she was getting hold of the technician. I waited on the call for exactly 17minutes she never came back to me.

I decided to call back again today because my car has recently been ******, was recovered because of car track now I am due to take my car for police clearance on Monday morning so it can go for service on Tuesday. I am not comfortable to drive this car without an active car tracker which am paying for by the way. Today I was told to take my car to a technician because he is not doing inhouse calls. I asked the lady to get me a technician that is available and willing to do a house call because I am at work. She then asked me to hold for 23 minutes,then after she just transferred my call to service department without giving me any response. Transfered my call call to someone who was clueless about my issue.

I honestly feel like cartrack failed to meet my needs and expectations where I needed them the most. The unacceptable customer service, unwarranted delays and poor communition is exactly what I recieved. Should anything happen now, what will you guys say to me???