BEING CHARGED WHEN MY CAR IS WRITTEN OFF?!?!?!?!

I CALLED CARTRACK TODAY TO CANCEL MY TRACKER BECAUSE I WAS INVOLVED IN AN ACCIDENT WHERE MY CAR WAS WRITTEN OFF... I EXPLAINED TO THE CONSULTANT THAT MY VEHICLE WAS WRITTEN OFF... THE CONSULTANT THEN ASKED IF I WOULD LIKE TO REMOVE THE DEVICE AND PLACE IT ON ANOTHER VEHICLE AND I TOLD HIM I DO NOT HAVE ANOTHER VEHICLE, HE THEN SAID THAT THEY CAN REMOVE THE DEVICE AND KEEP IT BY THEM UNTIL I GET A NEW CAR, BUT I TOLD HIM THAT I AM NOT SURE WHEN I WILL BE GETTING A NEW CAR. I THEN TOLD HIM I WOULD LIKE TO CANCEL MY CAR TRACK AND HE THEN STATED THAT THERE WILL BE A CANCELLATION FEE OF OVER R1000 THAT I WILL BE LIABLE TO PAY. I PROCEEDED TO ASK HIM HOW IT IS THAT I MUST PAY A CANCELLATION FEE IF MY CAR WAS WRITTEN OFF???

MY BROTHER-IN LAW THEN SPOKE TO THE CONSULTANT AND ASKED HIM AGAIN HOW IT IS THAT ONE MUST PAY A CANCELLATION FEE WHEN THE VEHICLE IS WRITTEN OFF!!! (ITS NOT LIKE I AM CANCELLING MY CARTRACK AND I HAVE A CAR!!!) MY BROTHER-IN LAW THEN REQUESTED TO SPEAK TO A MANAGER AND THE CONSULTANT THEN ASKED HIM WHY, WHAT CAN MY MANAGER SAY... MY BROTHER-IN LAW INSISTED ON SPEAKING TO A MANAGER AND I DON'T KNOW IF MY BROTHER-IN LAW WAS BEING TRANSFERRED TO THE MANAGER OR WHAT THE CASE WAS, BUT HE WAS PUT ON HOLD FOR MORE THAN 15 MINUTES!!!

NOBODY CAME BACK TO THE CALL TO APOLOGISE FOR THE LONG HOLD OR THE INCONVENIENCE!!! THIS IS UNPROFESSIONAL AND UNACCEPTABLE TO SAY THE LEAST.

I WANT TO BE CALLED IN THE MORNING TO HAVE THIS MATTER SORTED OUT URGENTLY.