Being Charged R1,200 for a Service I Never Received which I did not even Request

I am extremely disappointed with the level of service I’ve received from Cartrack. I initially complained about delayed responses on my tracking device, and the consultant claimed it could be a signal issue. They arranged for a technician to come check the device — which I never requested.

The technician confirmed that the device is working fine, and according to the app, there were no faults. Now, I am being told I must pay a R1,200 repair fee, even though no repairs were done.

For the past three weeks, I’ve been calling for assistance, and each consultant says the issue has been “escalated” — yet nothing gets resolved. Every time I call, I have to explain the issue from the beginning, and I get different responses from every consultant. It’s clear that there is no proper tracking of customer complaints on their side. This experience has been a complete waste of money. I am beyond frustrated and now want to cancel my contract immediately . Cartrack’s service is unreliable, disorganised, and not worth the cost.