********* behavior - Disappointing

Started positively, then derailed quickly when installation was meant to happen. Confirmed for a Friday 11:20, then contacted later to say technician "left" as job card was cancelled. Then arranged for Saturday morning, but dealer intervened and Cartrack promised dealer Friday afternoon. No show... Then Saturday called in to 'scheduling" - don't know what happened and then advised that they couldn't locate a technician. Instructed to cancel then, as I could not take delivery of vehicle. Then on Monday morning, Cartrack servicing phones to say they couldnt get hold of me to schedule, and that they could have done the installation at any of their drive-in centers. This is nonsense, as they spoke to me, and they spoke to the dealership, we had confirmations of dates and times. Did multiple confirmations of installation address via their SMS prompts. I am challenging them on their ethics or staff ethics. There appears to be proper disconnects between customer care and "Scheduling". @cartrack please go listen to recordings not only mine but the dealership as well...I wasnt going to review until they phoned and made it out this was my fault - really! Scheduling stuffed up and they want the client to take accountability not cool...